Privacy Policy

Last Updated: January 15, 2025

Introduction

At Thertech Codewave, we take your privacy seriously. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our financial education services. We're committed to being transparent about our data practices and giving you control over your information.
This policy applies to all interactions you have with Thertech Codewave, whether through our website at thertechcodewave.info, email communications, or in-person consultations. By using our services, you agree to the collection and use of information as described in this policy.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you interact with our services. This happens when you sign up for our learning programs, contact us for consultations, or subscribe to our newsletter.
  • Contact details including name, email address, phone number, and mailing address
  • Educational background and professional experience relevant to financial learning
  • Financial goals and investment interests you share during consultations
  • Payment information processed through secure third-party payment processors
  • Communications you send us, including questions and feedback about our services
  • Program preferences and learning objectives you specify

Automatically Collected Information

Like most websites, we automatically collect certain technical information when you visit our site. This helps us understand how people use our website and improve their experience.
  • IP address and geographic location (city and province level only)
  • Browser type, operating system, and device information
  • Pages visited, time spent on each page, and referring websites
  • Date and time of your visits and how you navigate through our site
  • Search terms used to find our website

How We Use Your Information

We use the information we collect to provide you with high-quality financial education services and maintain our business relationship with you. Here's specifically how we use different types of information.

Service Delivery and Communication

  • Delivering educational content and learning materials tailored to your goals
  • Scheduling and conducting one-on-one consultation sessions
  • Responding to your questions and providing customer support
  • Sending program updates, educational resources, and relevant market insights
  • Processing payments and managing your account with us

Business Operations and Improvement

  • Analyzing website usage to improve our online experience and content
  • Developing new educational programs based on client needs and interests
  • Maintaining records for business operations and regulatory compliance
  • Protecting against fraudulent activity and ensuring service security

Information Sharing and Disclosure

We don't sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information in specific circumstances that directly relate to providing you with our services or as required by law.

Service Providers

We work with trusted third-party service providers who help us operate our business. These companies are contractually required to protect your information and can only use it for the specific services they provide to us.
  • Payment processors for secure transaction handling
  • Email service providers for newsletter and communication delivery
  • Website hosting and technical maintenance services
  • Customer relationship management and scheduling platforms

Legal Requirements

We may disclose your information if required by Canadian federal or provincial law, court order, or regulatory requirement. This includes compliance with financial services regulations and responding to lawful requests from government authorities.

Data Storage and Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or destruction. Your data is stored on secure servers with encryption and access controls.
While we take security seriously, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but continuously work to maintain and improve our protective measures.

Data Retention

We keep your personal information only as long as necessary to provide our services and comply with legal obligations. Client records are typically retained for seven years after our business relationship ends, in accordance with Canadian financial record-keeping requirements.

Your Privacy Rights

Under Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), you have specific rights regarding your personal information.
  • Request access to the personal information we hold about you
  • Ask us to correct any inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal retention requirements
  • Withdraw consent for certain uses of your information
  • File a complaint with the Privacy Commissioner of Canada if you believe we've mishandled your information
To exercise any of these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site. Most cookies we use are essential for website functionality, while others help us analyze traffic patterns and improve our content.
You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality. We don't use cookies for advertising or tracking across other websites.

Email Communications

When you sign up for our newsletter or provide your email address, you may receive educational content, program announcements, and market insights from us. Each email includes an unsubscribe option, and you can opt out at any time.
We'll continue sending service-related communications (like appointment confirmations or program updates) even if you unsubscribe from marketing emails, as these are necessary for delivering our services.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.
We encourage you to review this policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this page indicates when the most recent changes were made.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your personal information, please contact us:
2199 Blackacre Dr #200, Oldcastle, ON N0R 1L0, Canada
Phone: +1 (403) 230-4743
[email protected]